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 service robot and ai


Service Robots and AI: What impact on the future of Hospitality

#artificialintelligence

Following this review of the use of AI in the hospitality industry, it is clear now that it will become part of every daily business activity in the not too distant future. As professionals, questions remain about how to adapt the workforce to those new practices. Emotional intelligence (EQ), which groups a core of competencies (e.g., managing one's own emotions and the ones of others), was seen as the most essential skill-set for hospitality workers. With all the new technologies, is emotional intelligence still required today?